(C =Customer, T = Tony, M = May, B = Boss)
C: Excuse me?
M: Hello. Can I help you?
C: Er, no. Can you tell me where the toilets are, please?
M: Hmm. Yes, they are over there.
T: This is terrible, May. I'm going to phone head office to talk about it.
M: OK and ask them to send us some more brochures and order forms.
T: Hello? Hello? Hello, this is Tony, phoning from England. We're at the conference.
B: Hello Tony. Is it all going well? Is everything OK?
T: Well, a few problems actually. The exhibition stand is right at the back and it's tiny. And we have very few brochures and order forms.
B: Hello, Tony. Can you hear me?
B: That sounds terrible. We ordered a stand near the entrance! Didn't you talk to the conference manager?
T: Yes, but...
B: I want you to deal with it today, please, Tony! We spent a lot of money on that stand and we'll send the brochures immediately.
T: Well, I'll do my best, but I don't think we can change it.
B: Tony, if you can't do it then I'll phone the conference manager myself. And another thing, can you try to find a good agent there to act for us in Britain? Did you remember? To help with the publicity and so on?
T: OK. I'll do my best. I'll phone you again tomorrow, bye.
C: Excuse me...
T: Yes, can I help you?
C: Can you tell me the way to the toilets, please?